Safety FAQ

BPI Residential is dedicated to providing our residents with an outstanding living environment. We want you to feel comfortable and confident in your decision to make one of our communities your home. Since safety and security are growing concerns in today’s society, we have taken the liberty of addressing some of the most commonly asked questions regarding this issue.

Is this a safe community?

It is unfortunate that crime is a factor anywhere we may live. As such, it is impossible for BPI to say whether or not this is a safe area. Each individual needs to make their own determination. We try to minimize risk by informing our residents of significant criminal incidents that have occurred within our community, as we are notified.

Who provides security?

Security is provided by local law enforcement agencies.

Is the community secure?

We intentionally avoid using the word “secure” as it can often be misleading and give a false sense of safety. Even communities with alarms, cameras or controlled access gates cannot guarantee your safety, as these systems are susceptible to malfunction, human error and practical limitations. We help residents to minimize risk by keeping our residents informed as we become aware of incidents.

Do you keep a spare set of keys to my apartment?

Yes. BPI utilizes various key control systems, and keys are only released to residents and/or authorized persons after obtaining appropriate identification. We require your authorization to release a key to someone not on your lease agreement. Locks are re-keyed after every move-out.

How do you handle lockouts after hours?

If you should lock yourself out of your apartment after the management office has closed, it is your responsibility to call a locksmith to gain entry to your apartment. If the lock is changed by the locksmith, you must notify the office so that the lock may be re-keyed during office hours. If you should lose your keys, please do not hesitate to ask us to change or re-key your locks. We will be more than happy to do so at minimum charge.

Would you ever give out my personal information?

Resident information is kept confidential and is released only with your consent or upon a legal order. Contact information may be released in limited situations if a resident is responsible for damage to others and has failed to maintain renter’s insurance.

Is my personal information secure?

Resident files are maintained and stored in a secure location, and after a reasonable time, destroyed by shredding.

Who has access to my apartment?

Community employees and approved vendors have access to your apartment. Your apartment would be accessed at your request, such as in the case of a service request. In the case of an emergency, we will enter your apartment immediately.

How do I know this neighborhood is safe?

The best way to get an accurate picture of any neighborhood is to contact the local law enforcement agency. They are the best equipped for providing you with the most complete information.

Who would I call to report suspicious activity?

Please call the local law enforcement agency immediately to ensure the fastest response possible. Once you’ve notified law enforcement, please notify the management office.

Should I purchase renter’s insurance?

Renter’s insurance is not required; however, we strongly recommend renters insurance to protect yourself against liability for your or your guest’s actions and to protect your personal property. Your personal property is not covered by BPI’s insurance.